Work
Experience
Dec. 2021 - Present
Amazon
Product Manager, Amazon Fashion
● Responsible for customer returns analytics, returns experiences, and sustainability initiatives for Amazon Fashion
● Analyzes large datasets using SQL to identify trends and customer insights that uncover user needs to increase cost
savings stemming from avoided returns
● Drives CX experiments with globally distributed teams to intelligently surface relevant shopping insights to customers
for trust-building experiences, which lead to achieving 4x the targeted 2022 cost savings goals
● Partners with sustainability team to improve the packaging certification algorithm to reduce the amount of
double-boxed items and other wasteful practices
Jul. 2016 - Dec. 2021
Capital One
Senior Product Manager, Conversational AI
● Collaborated with cross-functional technical, design, and machine learning teams to launch personalized, intelligent experiences to customers within Eno, Capital One’s virtual assistant
● Improved customer experience by onboarding relevant APIs and analyzing user behavior to improve Eno’s personalization and in-conversation recommendations
● Successfully pitched innovative ideas to VP+ level leadership to get buy-in on proposed, transformational experiences
● Launched A/B test experiments with data science team to gather customer sentiment on new experiences
● Authored Natural Language Generation (NLG) Graphs and collaborate with Natural Language Understanding (NLU)
teams to enhance Eno's machine-to-human communication abilities
Capital One
Senior Product Manager/Scrum Master, Cyber Machine Learning
● Lead 3 engineering teams along the development of internal security information and event management (SIEM) tool,
to enable cyber analysts and machine learning engineers
● Collaborated with product director, internal customers, and design teams to prioritize delivery items to develop realistic
and achievable product roadmap
● Improved platform architecture and data ingestion pipeline resiliency by prioritizing the integration of enterprise
microservices
● Organized quarterly Hackathons to drive innovative solutions between the dev teams and stakeholders
● Implemented SWAT team concept to aid team to reduce number of technical debt tickets by 51%
Capital One
Scrum Master, Cyber Machine Learning
● Lead 3 engineering teams along the development of internal security information and event management (SIEM) tool,
to enable cyber analysts and machine learning engineers to perform their analysis more efficiently
● Facilitated all agile ceremonies and coached teams on agile principles at team level and at release train level
● Increased business value delivery on average by 33% per program increment (PI, four two week sprints)
Education
2012 - 2016
Howard University
B.B.A. Computer Information Systems
Washington, DC
2020
Wharton, University of Pennsylvania
AI for Business
Online Course
2021
HarvardX
Introduction to Computer Science
Online Course
Skills
& Expertise
● Certified SAFe Agilist – Advanced Scrum Master, Certified Product Owner
● ICAgile Certified Professional – Agile Coaching, Agile Team Facilitation
● Advanced knowledge in SQL and Microsoft Excel
● Basic knowledge of Java, Python, HTML, and Amazon Web Services (AWS)
● Advanced knowledge of Web3.0 including cryptocurrencies, NFTs, and blockchain technology
● Advanced knowledge of Adobe Photoshop, Illustrator
● Advanced knowledge of human-centered design
● Advanced knowledge of Artificial Intelligence and its business applications
● Alpha Phi Alpha Fraternity, Inc. Beta Chapter